FAQ & CONTACT
Contact

E-mail: [email protected]

Instagram: @zeynn_shop

[email protected]

Frequently Asked Questions

We offer FREE international shipping, with no hidden fees

12-14 Business days

After placing your order, you will receive a confirmation email.

Once your order is shipped, we will send you a tracking number to monitor your shipment in real time.

No, we cover all customs duties, so you don’t have to pay any additional fees upon receiving your order.

Unfortunately, we do not offer cash on delivery as a payment option. Our company is based in Germany, and we ship all orders only after receiving payment.

However, we assure you that our payment methods are completely secure, and in case of any issues, a refund is guaranteed. If you have any further questions, we’re happy to help! 😊

Returns are possible in the following cases:

  • You recevied an item that does not match your order (wrong size or model).
  • The item has a manufacturing defect

If the product you received fully matches your order (correct size, model, and description), returns are not accepted. This is due to logistical reasons, as returning items to our warehouse may result in high taxes and fees.

We offer a resale assistance program:
We will list your item among our products. If a new order is placed for the same size or model, we will notify you.

You can ship the item directly to the new customer, and you will receive the payment.

This way, you won’t lose your investment, and we will help you find a convient solution.

All of our products, including clothing, shoes and bags, are of the highest quality and original craftsmanship. They are made from premium materials to ensure durability, comfort and luxury. We carefully select each item to ensure that it meets high industry standards and is 100% identical.

We offer FREE international shipping, with no hidden fees

12-14 Business days

After placing your order, you will receive a confirmation email.

Once your order is shipped, we will send you a tracking number to monitor your shipment in real time.

No, we cover all customs duties, so you don’t have to pay any additional fees upon receiving your order.

Unfortunately, we do not offer cash on delivery as a payment option. Our company is based in Germany, and we ship all orders only after receiving payment.

However, we assure you that our payment methods are completely secure, and in case of any issues, a refund is guaranteed. If you have any further questions, we’re happy to help! 😊

Returns are possible in the following cases:

  • You recevied an item that does not match your order (wrong size or model).
  • The item has a manufacturing defect

If the product you received fully matches your order (correct size, model, and description), returns are not accepted. This is due to logistical reasons, as returning items to our warehouse may result in high taxes and fees.

We offer a resale assistance program:
We will list your item among our products. If a new order is placed for the same size or model, we will notify you.

You can ship the item directly to the new customer, and you will receive the payment.

This way, you won’t lose your investment, and we will help you find a convient solution.

All of our products, including clothing, shoes and bags, are of the highest quality and original craftsmanship. They are made from premium materials to ensure durability, comfort and luxury. We carefully select each item to ensure that it meets high industry standards and is 100% identical.